Account Manager (Principal Consultant)

• The Account Manager (AM) is a key client partner and collaborative leader within Infinite Lambda
• Responsible for owning and growing accounts, AMs play a crucial role in ensuring successful delivery, maintaining client satisfaction, and driving commercial outcomes
• While AMs are expected to operate independently, they collaborate closely with delivery teams and seek support from Senior Account Managers when needed
• This role belongs to the Account Management Department, part of the broader Customer Success Division
• AMs work cross-functionally with Engineering Excellence and Delivery Excellence teams, ensuring alignment between client goals and internal execution
• This role does not include direct reports but requires strong leadership through influence
• You will collaborate with engineers, architects, analysts, project managers, and commercial teams to deliver measurable client outcomes and drive revenue growth
• Drive sustainable, forecastable growth: Secure new business opportunities from assigned accounts, retain clients, and ensure their satisfaction through exceptional delivery
• Build enduring partnerships: Establish yourself as a trusted partner to clients, ensuring long-term collaboration and profitability
• You lead by example and foster a culture based on trust, empowerment, and excellence with your accounts and the teams you work with
• Client Relationship Management
• Develop and nurture strong relationships with assigned clients, serving as the main point of contact and advocate for their needs
• Understand each client’s business objectives, challenges, and strategic goals to deliver tailored solutions that align with their vision
• Proactively establish Infinite Lambda as a trusted partner, consistently delivering tangible value and maintain client engagement
• Facilitate regular check-ins, quarterly business reviews, and strategic planning sessions to ensure alignment and promote long-term partnerships
• Act as a cultural ambassador, fostering trust-based relationships that reflect Infinite Lambda’s values and create a positive, lasting experience for both clients and colleagues
• Champion sustainable growth by aligning client success with long-term partnership and responsible use of data and AI technology
• Revenue Growth & Account Development
• Identify upselling and cross-selling opportunities within client environments
• Drive renewals and contract discussions, with support from commercial leadership as needed
• Drive financial performance by meeting revenue targets, securing competitive pricing, and maintaining consistent growth in gross margins and profitability
• Proactively manage opportunity pipelines, converting opportunities into measurable revenue
• Strategic Account Planning
• Define and implement account strategies in line with the direction provided by the Chief Customer Success Officer (CCO)
• Collaborate with sales, marketing, and delivery teams to develop comprehensive account strategies that leverage Infinite Lambda’s offerings and expertise
• Analyse client industries, competitors, and market trends to identify growth opportunities and mitigate risks
• Contribute insights to product and service development based on client feedback and market needs
• Sales Handover & Onboarding
• Take ownership of new accounts after contract signature
• Lead smooth client onboarding processes in coordination with delivery and sales
• Collaboration & Internal Alignment
• Coordinate with project teams to ensure alignment on client deliverables, project timelines, and resource allocation
• Work closely with project teams to identify opportunities for innovation or new initiatives within accounts
• Act as the primary escalation point for client-related issues, ensuring swift and effective resolution while preserving relationships
• Provide regular updates and insights to internal stakeholders, ensuring company-wide visibility on account health and performance
• Operational Excellence
• Maintain high standards across account efficiency, revenue performance, and client experience
• Track KPIs: revenue growth, NPS, forecast accuracy, GSS/FSS
• Produce at least two domain-relevant artefacts per year (e.g. case studies, blogs, market insights)
• The success of the Account Manager role is evaluated based on the following categories:
• Client Satisfaction
• Client Feedback (NPS): Track satisfaction trends quarterly, ensuring consistent improvement from the baseline
• Referrals & Testimonials: Secure at least one public recommendation or referral per client
• Revenue Growth
• Upselling/Cross-selling Revenue
• Revenue Target Achievement
• Gross Margin
• Growth and Sustain Score (GSS)
• Financial Stability Score (FSS)
• Activity & Productivity
• Client Interactions: Maintain consistent touchpoints through regular meetings and planning sessions
• Forecast Accuracy: Minimise the variance between initial forecasts and actual revenue

Benefits

• Living autonomously: Pick your location, manage your time and forget about logging office visits. Life is too short for red tape.
• Learning and Growth: Get dedicated learning and development time, access to top-notch learning portals and use coaching opportunities.
• Enjoying th

• Demonstrated ability to manage multi-year accounts in a dynamic environment
• Proficiency in analysing financial metrics and delivering data-driven insights
• Proven extensive experience in account management, client relationship development, and revenue growth
• Outstanding communication, negotiation, and presentation skills
• Commitment to supporting sustainable growth
• Excellent problem-solving skills with a results-driven mindset
• Strong consultative skills, with the ability to identify and address client needs proactively
• Strong ability to build inclusive, trusted relationships with business and operational stakeholders, grow toward engaging executive leadership, and create positive experiences
• High level of autonomy and capability to work with minimal oversight while delivering measurable results
• Exceptional collaboration and alignment skills, ensuring seamless interaction between clients and internal teams