Account Manager
Posted Updated
Description
- As our Enterprise business continues to grow, we are looking for a commercially-minded Account Manager to partner with strategic customers, drive measurable business outcomes, and own retention and expansion across a portfolio of Mid-Market and Enterprise accounts
- This is a strategic, commercially accountable role focused on:
- Account management, customer outcomes
- Revenue retention
- Expansion growth
- Executive stakeholder management
- Long-term partnership building
- You will work closely with Sales, Product, and Leadership teams while acting as a trusted advisor to some of the world’s most recognised organisations
- Manage and grow a portfolio of Enterprise and Mid-Market customers
- Build trusted relationships with senior stakeholders across L&D, HR, Internal Communications, Enablement, IT, and Transformation teams
- Deeply understand customer goals, organisational priorities, and success metrics
- Drive onboarding, adoption, engagement, and long-term value realisation
- Lead strategic business reviews focused on outcomes, ROI, and growth opportunities
- Identify and progress expansion opportunities in partnership with Account Executives
- Use customer data and platform insights to proactively drive adoption and reduce risk
- Act as the voice of the customer internally by collaborating closely with Product and Leadership teams
- Help customers scale their use of AI-powered communication and enablement across their organisation
- You know how to build credibility with senior stakeholders
- You’re excited by AI, transformation, and the future of workplace communication
- You combine relationship-building skills with analytical thinking
- You’re commercially minded and genuinely enjoy helping customers succeed
- You’re consultative rather than reactive
- You can uncover business pain points and translate them into growth opportunities
- You thrive in fast-moving environments where ownership and autonomy matter
- Strong commercial acumen and analytical capability
- Comfortable managing Enterprise or strategic customer relationships
- Ability to interpret customer usage data and translate insights into action plans
- Strong discovery, presentation, and storytelling skills
- Experience owning retention, renewals, or expansion targets
- Experience partnering closely with Sales teams on expansion opportunities
- 3–6+ years experience in Customer Success, Account Management, or commercial post-sales roles within B2B SaaS
- Excellent written and spoken English
- Experience working with Enterprise L&D, HR, Internal Communications, or Enablement teams
- Familiarity with HubSpot, Salesforce, Gainsight, or similar CRM/CS tools
- Experience with AI-enabled, transformation, or communication-focused platforms