Account Manager
Posted Updated
Description
- Our Account Management team is responsible for managing and growing existing relationships with buyside, advisory, and legal accounts within the United States through subscription renewals and account expansion, uplifts and cross-selling of additional Octus products
- Manage all aspects of the renewal cycle for Octus’ subscription relationships within the buyside, sell side, advisory, or legal sectors
- Manage key client interactions with a determined focus on expansion opportunities within accounts and subscription renewals targeting 115%+ net retention
- Collaborate with customer success to deliver excellent client service and customer experience
- Coordinate with Octus’ product team to identify opportunities for product and platform enhancements
- Track and analyze KPIs and product usage on accounts to determine appropriate relationship management strategy
- What we look for
Benefits
- Medical, dental, vision and 401(k) benefits
- A flexible, hybrid working policy with home office reimbursements
- Reimbursements for career development and continuing education
- Generous paid time off – including vacations, sick leave and parental leave
- Employee referral bonuses
- Gym subsidies and other fun fitness benefits
- Kudos program to recognize and reward colleagues
- Manager training programs
- Proven success in hitting quota and retention targets
- Organized, detail-oriented with the ability to prioritize and respond quickly; ability to keep on top of all requirements with multiple ongoing workstreams
- Experience in an account management role, renewing, upselling, and cross-selling solutions to the buyside, sell side, advisory, or law firms
- Strong ability to build relationships and business partnerships to meet and exceed net retention targets
- Excellent interpersonal, verbal and written communication
- Experience with Salesforce
- Driven To Excel
- Customer First Mindset
- Action Oriented
- Effective Team Players