Account Manager

• Generating expansion pipelines from existing accounts
• Analyzing account cohorts, identify expansion patterns, and build business cases with ROI calculations
• Multi-product selling: Articulating value of different pricing tiers, usage-based expansion, and feature upsells for technical products with multiple expansion vectors
• Launching account management function, building playbooks, and establishing new customer engagement programs

Benefits

• Flexible work culture
• 20 days paid time off every year
• Health, dental, vision
• 401k or RRSP
• Free lunch and dinners
• $700/year work setup stipend
• $200/month wellness stipend
• Annual team offsite
• Unlimited free mints

• 3-5 years in B2B SaaS account management or customer success with quota responsibility (not pure CS/support roles)
• SMB/mid-market background: Experience managing high-volume, lower-ACV accounts ($2-15K). Enterprise-only backgrounds typically don’t translate to this segment
• Proven track record of 110%+ net revenue retention in a similar-sized book of business (500-1500 accounts or $1-3M ARR managed)
• Bonus points for devtool experience, experience working in a startup environment, experience with developer relations or technical community building, and/or possessing a technical mindset
• Experience selling to or supporting technical buyers. Must understand API documentation, developer workflows, and technical decision-making processes
• Mastery of CRM/sales tools. Salesforce required, experience with engagement platforms (Outreach, Salesloft), data enrichment tools (ZoomInfo, Clay), and product analytics (Posthog, Amplitude) strongly preferred
• You view every customer conversation as opportunity for expansion, not just relationship maintenance. You feel comfortable asking for more business
• You’re comfortable with ambiguity and building systems from scratch - you don’t need perfect processes to start executing. You document your learnings and create frameworks others can follow - thinking in playbooks, not one-off actions
• You have a bias for action: moving quickly, testing hypotheses, and iterating based on results. You don’t wait for perfect data or complete systems
• You lead with curiosity and business outcome discovery before pitching features. You understand customer success drives expansion