Account Manager (Mid-Market)

• As one of the members of Middesk’s Account Management team, you will own and nurture long-term relationships with our earliest and highest-potential customers
• Your focus will be on driving customer success by identifying opportunities to expand adoption, improve business outcomes, and maximize the value customers get from Middesk’s products
• You’ll serve as a trusted advisor, advocating for customer needs internally and collaborating with cross-functional teams to develop win-win solutions
• Through regular touchpoints and business reviews, you’ll help customers understand their realized value while identifying ways to deepen engagement
• This role sits at the intersection of technical expertise, product knowledge, and industry insight, working closely with our go-to-market, operations, and product/engineering teams to ensure our customers continue to grow successfully with Middesk
• Manage a portfolio of mid-market customers, ensuring they achieve ongoing value from Middesk
• Act as a trusted advisor, helping customers navigate challenges and optimize their use of Middesk
• Lead renewal conversations, proactively identifying risks and ensuring retention
• Partner with customers to increase adoption and engagement, helping them integrate new features or expand use cases
• Collaborate with internal teams to capture customer insights and influence product improvements

Benefits

• Healthcare: We take care of you premiums for medical, dental, and vision.
• Unlimited PTO: We have an unlimited PTO policy and encourage you actually to use it.
• Ownership: We offer a stake in the company to every full-time employee through stock options.
• 401(k): We make it easy to save money for retirement.
• Parental leave: We offer three months of paid parental leave to any parent.
• Hybrid work: We have offices in San Francisco and New York and also offer the ability to work remotely.
• Catered lunches: We offer catered lunches on days that you’re in the San Francisco or New York office.

• Ability to explain technical concepts to non-technical audiences and support product adoption
• Strong relationship management skills, with the ability to engage both operational and executive stakeholders
• 3+ years of experience in Account Management, Customer Success, or a related customer-facing role
• Experience managing mid-market customers and driving retention, renewals, and engagement
• A proactive, problem-solving mindset with a focus on helping customers succeed
• Bachelors Degree+
• Experience in financial services, risk management, or B2B compliance is a plus