Account Manager

• We are seeking a results-oriented, strategic, and experienced Account Manager
• This role combines client-facing responsibilities with delivering exceptional service and foster strong, lasting relationships with our clients
• Serve as a member for the Account Management team, setting clear goals and fostering collaboration to achieve KPIs
• Act as the escalation point for complex client issues, collaborating with internal teams to deliver timely and effective solutions
• Build and nurture client relationships by understanding their needs, aligning Kody’s products and services with their goals, and identifying opportunities for upselling and cross-selling
• Gather and analyse client feedback, providing actionable insights to Product and Technology teams to enhance offerings and drive improvements
• Report on Account Management performance and client satisfaction metrics, using data to identify areas for continuous improvement
• Support client onboarding processes by addressing technical and operational challenges, conducting training sessions, and ensuring clients maximise the value of Kody’s products
• Streamline workflows and internal processes to enhance team efficiency while ensuring data security, compliance, and accurate record-keeping
• Monitor and optimise operational efficiency within the team, addressing bottlenecks and implementing solutions to improve outcomes
• Provide market insights and competitive intelligence to leadership, contributing to strategic planning and product development initiatives

Benefits

• 25 days of holiday per year that increases to 27 after two years of service
• £1,000 annual learning and development allowance
• +1 bonus day per year to be taken on an occasion of your choosing
• £200 once-off budget to make your home office set-up comfy
• Remote first and flexible working, with an option to work from our office in a WeWork in Shoreditch (completely optional)
• Work from abroad for part of the year (subject to tax laws and customer needs)
• Enhanced maternity and paternity leave

• Previous experience of engaging with retail, food and beverage or hospitality sectors is a bonus
• Strong interpersonal and communication skills, with the ability to build rapport with clients
• Proven experience in Customer Success, Account Management, or Customer Operations
• Proficiency in Google Workspace, Microsoft Office, and CRM software (HubSpot preferred)
• Experience in a fast-paced environment, with the ability to manage multiple priorities
• Demonstrated problem-solving abilities, with a proactive and detail-oriented approach
• Professional experience in a fintech, SaaS, or payment services company
• Flexible across time zones to support a global team