Account Manager
Posted Updated
Description
- Kargo is hiring an Account Manager to join our growing Customer Success team. You’ll partner with Account Directors on day-to-day account management, running customers’ performance marketing on social media and delivering optimization and performance insights
- This isn’t a community-building or engagement role—it’s all about increasing revenue and conversions for our Retail, eComm, and Travel customers through a strategic, data-driven, and analytical approach. This is a hybrid role requiring onsite presence 4 days per week
- Support Account Directors with campaign and account management duties, treating client accounts like your own business—proactively managing risks and flagging issues early
- Create, edit, optimize, and scale social media campaigns based on complex performance trends
- Analyze direct response performance and compile custom reporting that tells a clear story—connecting numbers to decisions, not just delivering data dumps
- Communicate with account stakeholders on performance, measurement, testing plans, and creative opportunities in a way that’s direct, credible, and easy to act on
- Train self-serve users on how to get the most out of the Kargo Commerce software
- Troubleshoot technical assets such as product catalogs, pixels, and offline data sets, and assist with back-end processes like feed mapping and creative scoping
- Provide regular feedback to the product team sourced from customers and your own experience
- Knowledge of Instagram, Pinterest, TikTok, and Snapchat performance marketing and experience with third-party social platforms (especially Kargo Commerce) are a plus
- Understanding of and experience with performance marketing goals and methods—ROAS, omnichannel strategies, and more
- Effective written and verbal communication skills with considerable attention to detail, and the ability to thrive in a dynamic, fast-paced startup environment
- 2–3 years of paid Facebook advertising and campaign management experience
- Experience running dynamic catalog-based ads on social channels
- Substantial analytical and spreadsheet/Excel skills, with a self-sufficient, proactive approach to identifying and solving issues
- Trustworthy in managing larger ad budgets and meeting deadlines with 100% consistency