Account Manager
Posted Updated
Description
- Client Relationship Management: Act as the primary point of contact and trusted advisor for clients, cultivating strong, productive, and meaningful relationships
- Renewals & Retention: Own renewal, retention, and net retention targets for your accounts, ensuring that clients remain satisfied and engaged with honeysales’ offerings
- Strategic Success Planning: Develop and implement Success Plans aligned with client goals, driving feature adoption, usage, and value
- Customer Advocacy: Promote client advocacy by building a deep understanding of their objectives, challenges, and feedback. Actively represent the client’s voice within honeysales, partnering with product teams to guide ongoing product improvements
- Data-Driven Analysis: Regularly monitor and analyze client usage patterns to identify potential risks and opportunities, taking proactive steps to address issues and drive value
- Client Education: Offer ongoing support and education, highlighting new or underutilized honeysales features that could benefit the client’s success and represent potential upsell opportunities
- Collaborative Support: Coordinate with various teams, including Technical Support, Product, and Account Executives, to ensure a seamless and cohesive client experience
- Client Engagement: Schedule regular check-ins, Executive Business Reviews, and other touchpoints to maintain strong, transparent communication and alignment with client goals
- Curious & passionate about Sales Tech: You understand the challenges and complexities of lead generation, prospecting and building a sales pipeline. At the same time, you are convinced that technology will enable better human outcomes
- Curious & Analytical: With a keen interest in learning and growth, you enjoy leveraging data insights to inform strategic decisions
- Excellent Communicator: Your communication skills, both written and verbal, are top-notch, and you excel at conveying complex ideas in an approachable way. German is a plus but not necessary
- Client-Focused & Solution-Oriented: You are passionate about helping clients succeed and take pride in delivering tangible results
- Team Player: Known for your ability to collaborate across teams, you prioritize shared success and contribute positively to team dynamics
- Experience: You have 1-2 years of relevant experience in Account Management, Onboarding, Customer Success Management or similar roles, with expertise in SaaS, Sales Automation, or Customer Analytics being a strong plus
- Recruiting screening video call with our Talent Manager (30 minutes)
- Interview with the Hiring Manager (30–45 minutes)
- On-site interview and case study with our Hiring Team in Berlin (approximately 60–90 minutes)
- Meet the team
- Reference checks
- Offer phase