Account Manager
Posted Updated
Description
- You’ll be the primary point of contact for a set of high-value customers — responsible for renewal, expansion, and long-term success. You’ll partner closely with Sales, Customer Success, and Product to ensure our customers see measurable impact from our platform and grow with us over time
- Own a portfolio of accounts, managing the post-sale lifecycle including QBRs, renewals, and expansions
- Build and maintain multi-threaded relationships across economic buyers, executives, and champions within each account
- Proactively identify upsell and cross-sell opportunities and drive net revenue retention above 120%
- Partner with Customer Success Managers to ensure product adoption, time-to-value, and health scores are on track and gross revenue retention above 93%
- Lead executive business reviews and translate platform data into business-relevant insights for C-suite stakeholders
- Forecast renewal and expansion revenue accurately in Salesforce on a monthly and quarterly basis
- Serve as the voice of the customer internally — surfacing product feedback, risks, and opportunities to Product and Leadership
- Navigate complex contract negotiations and procurement cycles with legal and finance stakeholders
- Salesforce certifications (Admin, Platform App Builder, etc.)
- We’re looking for a driven, relationship-first Account Manager to own and grow a portfolio of enterprise accounts
- Strong commercial acumen — able to construct ROI narratives and business cases for expansion
- Experience managing complex, multi-stakeholder accounts with long sales cycles
- Strong understanding of Salesforce (Admin, DevOps, or development lifecycle concepts preferred)
- Strong executive presence — comfortable engaging VP and C-level stakeholders in strategic conversations
- 6+ years in Account Management, Sales, or a quota-carrying role in B2B SaaS
- Excellent written and verbal communication skills; ability to build trusted advisor relationships
- Demonstrated track record of meeting or exceeding GRR, NRR, upsell, and renewal targets on enterprise accounts ($100K+ ACV)
- Experience working with SaaS platforms, preferably in the Salesforce ecosystem
- Familiarity with CI/CD, version control, or agile development practices
- Experience with Salesforce DevOps tools or release management processes
- Background working with enterprise customers