Account Manager

• In this position, you’ll play a critical role in driving revenue growth by navigating customer renewals, securing upsells and expansions, and fostering strong relationships with our key accounts
• You’ll be responsible for developing strategic plans to maximize customer lifetime value and delivering accurate forecasts to support our business goals
• Renewal Champion: Drive successful contract renewals for the accounts you’re entrusted with, ensuring long-term customer value and recurring revenue
• Expansion Expert: Develop and execute strategies to promote growth opportunities within your customer base, increasing their overall value to Finch
• Strategic Execution: Partner with key stakeholders to develop comprehensive account strategies, identifying and maximizing growth potential
• Forecasting Authority: Create accurate and timely renewal and expansion forecasts to inform business decisions and strategic planning
• Communication Champion: Maintain clear and consistent communication with senior leadership, providing timely updates and escalations regarding customer relationships and account activity. This includes surfacing win-loss analysis and recommendations on key opportunities
• Relationship Builder: Build strong, collaborative partnerships with key decision-makers within your assigned accounts, acting as a trusted advisor for and extension of their business

Benefits

• $1K to build your home office
• 401(k) retirement program
• Equity to full-time teammates
• Stipend for co-working spaces
• $100/month wellness stipend
• Professional development budget
• $600/month stipend for groceries
• Company-wide off-sites twice a year

• We come from a diverse set of backgrounds and each member brings different skills to the group. You’re encouraged to apply even if your experience doesn’t precisely match the job description
• Your skills and potential will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns
• Strong analytical skills and experience with forecasting techniques
• Self-motivated and results-oriented, with a passion for exceeding expectations
• Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients at all levels
• Proven ability to develop and execute strategic plans, with a data-driven approach to decision-making
• Strong understanding of SaaS business models and the ability to identify and articulate value propositions
• 3+ years of experience in a B2B account management or similar sales role, with a proven track record of exceeding targets