Account Manager (Engaged)
Posted Updated
Description
- The Account Manager owns a portfolio of 15–30 active customer accounts spanning CoreWeave infrastructure and Weights & Biases software.
- This role is responsible for the day-to-day health, retention, renewal, and expansion of those accounts
- This is a customer-facing role for someone who can manage a book of business while driving commercial execution across infrastructure and software motions.
- The right candidate will build durable, multi-threaded relationships, manage renewals and expansions, and coordinate internal resources to keep customers successful and growing
- Own and grow a portfolio of 15–30 billing customers across CoreWeave infrastructure and Weights & Biases software
- Drive expansion, and retention across your book, protecting and growing recurring revenue
- Identify, shape, negotiate, and close expansion opportunities within existing accounts
- Build and maintain multi-threaded relationships across technical and business stakeholders within each customer
- Monitor account health, usage, and consumption trends, and drive adoption to reduce churn risk
- Orchestrate CoreWeave resources — Solutions Architects, Technical Solutions Managers, support, and product specialists — to resolve issues and unlock growth across your portfolio
- Lead commercial conversations and negotiations for renewals and expansions across infrastructure and software
- Forecast and report on portfolio revenue, renewals, and expansion pipeline against your targets
- Partner cross-functionally with Technical, Business Development, Professional Services, and Partners to deliver customer outcomes
- You can balance commercial rigor with strong relationship management across a high-volume book
- You naturally look around corners to find new ways to engage and support customers
- You are comfortable operating with ownership, ambiguity, and a high bar for customer outcomes
- You are energized by using technology to solve meaningful business problems with customer impact
- Bachelor’s degree or equivalent practical experience
- Experience negotiating and closing commercial deals, including renewals and upsell/expansion
- Comfortable working across both infrastructure and SaaS/software motions
- Experience managing a book or portfolio of multiple active customer accounts simultaneously
- 6+ years of sales, account management, or customer-facing commercial experience in cloud, infrastructure, SaaS, AI platform, or related technology markets
- Experience consistently meeting or exceeding revenue and retention goals
- Demonstrated track record of driving retention, renewals, and expansion revenue
- Experience with cloud platforms, hyperscalers, AI infrastructure, or adjacent software platforms
- Familiarity with consumption- or usage-based revenue models
- Experience managing both infrastructure and SaaS customers within the same book of business
- Familiarity with large-scale compute, bare metal, inference, or AI platform offerings