Account Manager
Posted Updated
Description
- We’re hiring an Account Manager to own and grow relationships with our existing customers as we scale our digital health SaaS platform
- This role blends account management and consultative sales, giving you the opportunity to deepen customer partnerships while driving revenue growth by selling new products, features, and expansions
- You’ll work closely with healthcare stakeholders and internal teams to help customers achieve meaningful outcomes while expanding their use of our platform
- Manage and grow a book with significant ARR expansion responsibility
- Collaborate with internal teams including Product, CS Ops, Support, and Implementation to resolve issues and deliver improvements
- Drive customer retention, adoption, and long-term account health
- Navigate multi-stakeholder sales cycles spanning clinical, operational, and RCM/billing audiences
- Sell new products, modules, and features aligned to customer needs and outcomes
- Manage expansion opportunities through the full sales cycle and meet or exceed growth targets
- Net Revenue Retention (NRR) and expansion quota ownership
- Own renewals end-to-end, including contract discussions and pricing conversations
- Develop account plans aligned to customer goals and Eleos growth objectives
- This is a unique opportunity to join a startup that has a meaningful impact on thousands’ well-being and mental health
- You are a relationship-first, growth-minded professional who enjoys working with existing customers and identifying ways to deliver more value
- You’re comfortable having strategic conversations with clinical, operational, and executive stakeholders and know how to balance trust-building with revenue responsibility
- You thrive in fast-paced startup environments, take ownership of your work, and are motivated by both customer success and business impact
- Ability to manage a pipeline and accurately forecast expansion revenue
- Strong consultative selling and discovery skills
- Comfort analyzing usage data and outcomes to inform expansion and retention strategy
- Comfort working in a fast-paced work environment
- 5+ years of experience in Account Management, Sales, or Customer Growth within a SaaS environment
- Excellent communication, presentation, and relationship-building skills
- Experience managing accounts within channel partnerships, group purchasing agreements, or similar multi-party commercial structures
- Experience using CRM tools (SFDC, Gong, etc.) to manage accounts, pipelines, and forecasting
- Proven track record of expanding revenue within an existing customer base
- Experience in digital health, health tech, or healthcare SaaS
- Familiarity working in a healthcare vertical
- Understanding of healthcare workflows or regulated environments