Account Manager (Client Development & Renewals)

• As an Account Manager, Client Development & Renewals, you will own a book of existing customer accounts and drive both renewal retention and expansion revenue within them
• This is a growth-first role where renewal is the floor, not the goal: you will protect the base by keeping renewals healthy and on time, and grow it by uncovering whitespace, running consultative upsell and cross-sell conversations, and turning satisfied customers into expanding ones
• Working closely with Account Executives, Customer Success Managers, and Sales Engineers, you will build account plans and get ahead of risk before it reaches the forecast
• Own a portfolio of existing accounts carrying a dual quota of renewal retention and expansion bookings, identifying whitespace across the SentinelOne portfolio and leading consultative upsell and cross-sell conversations built around customer use cases and outcomes rather than just quotes
• Spot expansion triggers early, such as new use cases, organizational growth, underutilized licenses, and competitive displacement openings, and build repeatable account plans with your CSM and SE partners that map multi-year growth rather than just the next renewal
• Manage renewals end to end, from early quoting and multi-threading through negotiation and on-time close, handling commercial negotiations including multi-year commitments and keeping timelines definitive and forecasts predictable across your book
• Identify churn and downgrade risk early by monitoring deployment health, usage, support signals, and sentiment, running save motions on at-risk accounts with CSM, Support, and leadership, and getting ahead of overdeployment and downgrade exposure before it hits the renewal
• Own an accurate, transparent forecast across renewal and expansion pipeline, keep Salesforce and CPQ tools current, and partner with CSMs, AEs, SEs, and Channel/MSSP partners on account coverage and growth while bringing the customer’s voice back to Product and the broader team

Benefits

• Medical, dental, and vision coverage
• Employee assistance program
• Gym reimbursement
• Incentive-based challenges
• Mental health and mindfulness
• Unlimited Time Off
• Grandparent Leave
• Volunteer Time Off
• Paid Sick Time
• Paid Holidays
• 16 weeks Gender-Neutral Parental Leave
• Restricted Stock Unit Program
• Flexible Spending Accounts
• Life Insurance
• Short and Long Term Disability Insurance
• 401K
• Team building activities
• Celebrations and social gatherings
• Community volunteering events
• Global all hands and local town hall events

• We’re looking for people who are relentlessly curious and committed to continuous learning. AI is reshaping every function across our business, and we enable every team member, regardless of role or level, to build fluency in AI tools and concepts
• Those who thrive here actively seek out new solutions, experiment thoughtfully, and apply what they learn to drive better, faster, smarter outcomes
• If you are driven to outgrow a base you know well, own your numbers, and earn a path to strategic accounts or AE-track roles through expansion results, this role is for you
• A risk-aware instinct for spotting early signals of churn or downgrade, combined with strong forecasting discipline, CRM hygiene, and hands-on experience with Salesforce and CPQ or quoting tools
• Proven experience running consultative upsell and cross-sell motions, identifying and closing whitespace within an existing customer base, and negotiating confidently with senior and economic buyers across multi-stakeholder conversations
• Strong communication and organizational skills, curiosity about customer use cases and the product, and a habit of opening expansion conversations unprompted, with comfort in a fast-paced, high-growth environment. Exposure to Channel/MSSP or 2-tier GTM models is a plus
• 3–5 years in renewals, account management, or a customer-facing sales role with upsell and cross-sell closing experience, ideally in SaaS or cybersecurity
• A track record of hitting or beating quota, including driving net revenue retention above 100% on your own book, with expansion outpacing churn rather than renewal completion alone