Account Manager (Brands)

• As an Account Manager, Brands at Sensor Tower, you’ll play a key role in managing the account renewal and growth of our customer base while working closely with Sensor Tower Customer Support as needed to ensure a positive customer experience
• You’ll also be instrumental in helping to build our process around renewals management and advocate for process updates to improve operational efficiency
• You will act as a trusted advisor to enterprise brand clients, ensuring they maximize the value of Sensor Tower’s market intelligence platform. By bridging commercial strategy with operational excellence, you will drive long-term retention, identify strategic expansion opportunities, and streamline our internal workflows
• Manage a portfolio of businesses, focusing on renewals, upsells, and Net Revenue Retention (NRR) growth
• Oversee all assigned contract renewals to ensure timely and accurate execution
• Accelerate the contract renewal process, mitigate identified risk, and ensure customer satisfaction
• Own contract processes, including renewal CTA management, quote creation, maintenance of Salesforce opportunity records, sending of order forms, forecasting renewals outcomes, and tracking progress of signature
• Work with Customer Support team (where needed) to identify at-risk accounts and put together a strategy to secure the renewal, as needed
• Partner with Customer support and Sales Ops to communicate challenges in our current renewal process and advocate for improvements to increase our operational efficiency
• Identify opportunities to expand Sensor Towers footprint within an account as part of the renewal process
• Build strong relationships with customers through a regular cadence of calls, face-to-face meetings and on-site visits where possible. Use these conversations to understand their priorities, demonstrate value, address objections and identify renewal and expansion opportunities
• Build account plans that identify renewal risk, stakeholder changes, product adoption gaps and opportunities for expansion well ahead of contract expiry
• Lead commercial negotiations with customers and their procurement and legal teams, including pricing, contract structure and multi-year agreements
• Develop relationships with decision-makers across multiple teams and regions within each account
• Translate customer goals into relevant use cases across Sensor Tower’s products, and partner with internal specialists on demonstrations, insights and custom data requirements
• Maintain an accurate renewal and expansion forecast, with clear next steps and escalation plans for at risk accounts
• Hold regular commercial reviews with key stakeholders to understand budget plans, confirm renewal timelines and build support for continued investment

Benefits

• A “hybrid” environment offering a choice between working in-office, remote, or a mix
• Company-paid Health Insurance to support individual and family health
• Wellness programs for physical fitness, mental health, and fertility planning
• Retirement savings accounts to support investment in your future
• Flexible Paid Time Off so employees can shape their time away from the office
• Stipends for office and/or gym setup and home internet

• Enjoy working in small, fast-paced teams where you can take initiative and accountability and generate - results every day
• Ability to identify product penetration, renewal, and upsell opportunities within the managed customer base
• Self-starting attitude and entrepreneurial spirit highly encouraged!
• Strong understanding of the SaaS industry and digital ecosystem
• Ability to present complex data solutions in a clear and concise manner to a variety of audiences, including non-technical
• Experience in SaaS sales as an Account Executive or Account Manager
• Strong commercial judgement, including the ability to defend value, handle pricing objections and balance customer needs with revenue goals
• Experience managing complex SaaS renewals and expansions involving multiple stakeholders, products or regions
• An eye for detail following the industry trends and interpreting these into day-to-day business impact
• Confidence working with procurement and legal teams to move agreements through to signature
• Must be wiling to work from our London office three days a week