Account Manager

• AtoB is looking for a driven and experienced Account Manager to join our growing sales team. This role is focused on acquiring new customers through an outbound sales motion. The ideal candidate has a proven ability to prospect, generate opportunities through cold outbound, conduct effective discovery, and manage their pipeline to close deals
• Own, manage, and grow an assigned portfolio of AtoB customers, serving as the primary point of contact and trusted advisor
• Build a deep understanding of each customer’s fleet, business needs, spending patterns, and opportunities for growth
• Drive customer adoption and engagement by increasing card activation, utilization, fuel and non-fuel spend, and overall usage of the AtoB platform
• Identify upsell and cross-sell opportunities by introducing additional AtoB products and solutions that address customer needs (for example Credit, Capital or Digital Wallet)
• Proactively monitor account performance to identify growth opportunities, declining engagement, churn risk, payment concerns, and other changes in account health
• Develop and execute retention strategies for at-risk customers while maintaining strong, long-term customer relationships
• Use customer and account data to prioritize outreach, quantify value delivered, and drive Contribution Margin growth across the book
• Partner cross-functionally with Credit, Risk, Support, Operations, and Product to resolve customer issues and enable responsible account growth
• Maintain accurate CRM records, account health assessments, opportunities, and follow-up activities
• Consistently achieve or exceed assigned retention, growth, and Contribution Margin targets
• At AtoB, Account Managers play a direct role in helping fleets save money, operate more efficiently, and get greater value from their financial tools. You’ll own meaningful customer relationships while driving retention, adoption, and growth across your book. You’ll work cross-functionally in a fast-growing environment where your impact on both our customers and AtoB’s growth is measurable

Benefits

• Remote within US/Canada
• Unlimited PTO
• 401(k) matching
• Competitive equity

• Experience with CRM, customer engagement, and sales tools such as Salesforce or Salesloft is a plus
• Self-motivated and results-driven, with the ability to manage multiple customer relationships in a fast-paced environment
• Commercially minded with the ability to balance customer outcomes with revenue growth
• Proven experience managing and growing an existing portfolio of customers
• 5+ years of Account Management, Customer Success, or relationship-based sales experience supporting US or UK customers
• Comfortable using customer and performance data to identify risks, prioritize opportunities, and make decisions
• Strong ability to identify upsell, cross-sell, retention, and customer-growth opportunities
• Excellent communication, relationship-building, negotiation, and problem-solving skills