Account Manager

• As an Account Manager, you will be responsible for retaining revenue and identifying upsell opportunities within your customer base.
• This role combines account management and customer success, ensuring customers achieve measurable ROI from our products.
• You will act as a trusted advisor, leveraging industry expertise and product knowledge to foster long-term relationships, drive customer satisfaction, and mitigate churn risks.
• The AirDNA Account Manager is a driven professional with strong commercial acumen, strategic thinking, and collaboration skills, dedicated to driving business growth and customer satisfaction
• Onboard and Engage Customers: Ensure new customers are onboarded within 72 hours and conduct check-ins during the first 90 days to address needs and issues
• Own your Book of Business end-to-end, taking full responsibility for driving retention, adoption, and expansion across your accounts
• Manage Renewals & Upsells: Proactively reach out 90 days before renewal, prioritize meetings over emails, and identify upsell opportunities to increase ARR
• Monitor & Reduce Churn: Analyze churn trends, incorporate insights into QBR reports, and take proactive steps to mitigate risks
• Provide Product & Stakeholder Training: Keep clients informed on product updates and provide necessary training to key stakeholders for effective platform use
• Resolve Customer Issues & Improve Account Health: Take ownership of customer problems, escalate as needed, and focus on improving at-risk accounts

Benefits

• Generous Vacation Policy
• Continued Education Stipend
• Quarterly Team and Company Outings
• Hybrid Work Environments
• Language Classes
• Dog Friendly Offices

• Ability to act as a strategic advisor by understanding customer goals and staying informed about industry trends and challenges, sharing insights, and proactively guiding accounts toward long-term success
• Ability to problem-solve quickly and efficiently, addressing customer inquiries and troubleshooting issues
• Highly organized and detail-oriented, with a sense of accountability and the ability to prioritize high-impact activities that drive revenue and customer value
• Comfortable with data: experience in or an eagerness to learn how to interpret and explain data to support customer decisions, and deliver meaningful value throughout a partnership with a customer
• Strong communication skills, both written and verbal, with the ability to build rapport and trust
• 2+ years of experience in SaaS or B2B environments. Account Management experience is a plus, but not required
• Proactive mindset with strong ownership of customer health, identifying high-risk accounts early and taking steps to support retention
• Willingness to continuously learn and stay informed about industry trends and customer challenges
• Full proficiency in English (native or fluent), both verbal and written
• Strong commercial mindset and interest in sales, with the ability to learn quickly how to manage renewals, identify upsell opportunities, and handle customer objections effectively

• First stage: Virtual interview with the People Team at AirDNA (Online-30min)
• Second stage: Meet the Hiring Manager (Online-30min)
• Third stage: Case Study + Panel Interview (45min)
• Final stage: Onsite Meeting with Hiring Manager and Peers (50min)
• Post-offer / Pre-employment: Reference and employment verification check
• Ideal start date: Q3