Account Manager

• At Adyen, the Account Management team is critical to the growth and success of our business, as well as expanding the Adyen brand across the globe
• Being part of our Account Management team, you’ll manage relationships with innovative international merchants, covering multiple industries and channels
• You’ll have the opportunity to work on cross-functional initiatives and projects in a fast-paced, highly entrepreneurial environment with a great deal of autonomy
• You’ll become an expert in the global payments landscape and level up your skills through our AM Academy
• We are looking for a proactive and adaptable Account Manager to join our team in Berlin
• You are excited to work with a global, multicultural team in a collaborative manner and help your team succeed
• Your focus will be on delivering an outstanding customer experience to our mid-sized, fast-growth merchants, finding new opportunities, and driving mutual success for Adyen and our customers
• Our Account Managers are encouraged to challenge each other and sharpen ideas as a team, because winning is more important than ego
• In this role, you’ll get excited by working on a wide portfolio of mid-sized, fast-growth merchants across a variety of verticals
• Through a pooled Account Management approach, you’ll work alongside a group of talented and driven Account Managers
• Together, you’ll focus on efficiency and proactivity whilst developing customer relationships and driving commercial growth for your accounts
• Collaboration: As an Account Manager, you will work closely with other Account Managers; collaborating on many different accounts across a wide range of industries
• Relationship management: Responsible for ramping and growing customers with a focus on commercial growth, customer satisfaction, and reducing churn
• Commercial acumen: Drive commercial discussions for joint accounts, while striving to meet strategic and financial targets
• Project management: Prioritize and manage short and long term projects with varying timelines across multiple accounts, leveraging internal support teams where relevant
• Technical Affinity: Analytical and data-driven thinker who feels comfortable with spreadsheet analysis and technical discussions about the nuances of payments
• Feedback: Serve as a feedback loop for your customers internally

Benefits

• Global exchange program
• Weekly happy hour
• Delicious healthy lunches
• Phantom share package
• Yearly trip to Amsterdam
• Paid holidays
• Work from home opportunities

• The ideal candidate is a strategic thinker with a hands-on mentality; someone who is eager to help the world’s biggest brands grow while changing an industry
• Eager to challenge yourself to identify commercial opportunities and drive commercial discussions with customers
• You’re a natural-born networker and self-starter, and your communication skills make it easy for you to organize and lead customer meetings in person, over the phone, or online
• Enjoy engaging others and developing strong working relationships internally and externally with customers
• Strong time management skills and constantly looking for ways to work efficiently
• Passionate about working on a wide portfolio of accounts and having the opportunity to learn about many aspects of the payments industry
• You have 1-3 years of full-time work experience in a client-facing, commercial role, like account management, consulting, or in the payments industry from a merchant side (bonus if in complex enterprise software, technical infrastructure or financial services)
• You have full professional written and verbal proficiency in German and English (other languages are a plus)
• Some domestic and international travel is required
• Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!
• Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role