Account Manager

• At Adyen, the Account Management team is critical to the growth and success of our business, as well as expanding the Adyen brand across the globe
• Being part of our Account Management team, you’ll manage relationships with innovative international merchants, covering multiple industries and channels
• You’ll have the opportunity to work on cross-functional initiatives and projects in a fast-paced, highly entrepreneurial environment with high autonomy
• You’ll become an expert in the global payments landscape and level up your skills through our AM Academy
• We are looking for a proactive and adaptable Account Manager to join our team in Paris
• Your focus will be on delivering an outstanding customer experience, finding new opportunities, and driving mutual success for Adyen and our customers
• Our Account Managers are encouraged to challenge each other and sharpen ideas as a team, because winning is more important than ego
• In this role, you’ll get your energy by working on a wide portfolio of accounts across a variety of verticals
• You’ll work alongside a group of talented and driven Account Managers, and together, you’ll develop customer relationships and drive commercial growth for your accounts
• Collaboration: As an Account Manager, you will work closely with your team and collaborate on many different accounts, as well as working individually with your own strategic merchants
• Relationship management: Build trust with our merchants, to minimize churn and develop strong partnerships with your contacts
• Commercial acumen: Proactively spot opportunity and drive commercial discussions with our merchants, to help grow their accounts and meet financial targets
• Project management: Prioritize and manage short and long term projects with varying timelines across multiple accounts, leveraging internal support teams where relevant
• Feedback: Serve as a feedback loop for your customers internally, and leverage your network to help improve our product and merchant experience

Benefits

• Global exchange program
• Weekly happy hour
• Delicious healthy lunches
• Phantom share package
• Yearly trip to Amsterdam
• Paid holidays
• Work from home opportunities

• The ideal candidate is a strategic thinker with a hands-on mentality; someone who is eager to help the world’s biggest brands grow while changing an industry
• You are excited to work with a global, multicultural team in a collaborative manner and help your team succeed
• You have 3-4 years of experience in a client-facing/commercial role, selling complex enterprise software, technical infrastructure or financial services (specifically payments)
• Strong time management skills and constantly looking for ways to work efficiently
• You have full professional written and verbal proficiency in French and English
• Eager to challenge yourself to identify commercial opportunities and drive commercial discussions with customers
• Passionate about working on a wide portfolio of accounts and having the opportunity to learn about many aspects of the payments industry
• This role is based in our Paris office. We have a hybrid workplace and value in-person collaboration; we do not offer remote-only roles
• Enjoy engaging others and developing strong working relationships internally and externally with customers

• Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role