Account Executive (Service Cloud)
Posted Updated
Description
- We are looking to hire an Account Executive to join the Service Cloud team and help drive growth for one of Salesforce’s fastest-growing products. This role covers the full Service Cloud platform—spanning Contact Centre, ITSM, and HR Service—with a particular focus on Agentforce Voice, Digital Engagement, and Agentforce for Service
- Apply today to help shape the future and redefine what’s possible for yourself, for AI, and the world
Benefits
- Medical Care
- Life Insurance
- Retirement Savings
- Employee Assistance Programs
- With 9 standard holidays and four floating holidays, you get a total 13 paid days off each year
- Proven experience working with Contact Centre, Field Service, ITSM, HR Service, or Service Engagement software
- Ability to work effectively in a fast-paced, high-growth environment
- Experience developing business cases and service requirements, and building strategic partnerships
- Ability to align and engage account teams and partner ecosystems to support deal progression and long-term customer success
- Familiarity with sales methodologies (e.g. MEDDIC, Challenger, Command of the Message)
- Ability to build and execute account plans to retain and grow ACV with existing customers, with a focus on upsell and cross-sell opportunities
- Demonstrated success in quota-carrying, technology solution-based direct sales
- Strong interpersonal and communication skills
- Consistent track record of meeting or exceeding quota
- Experience collaborating across multiple internal teams and aligning resources to account objectives
- Experience driving results by leveraging available resources, tools, and internal teams effectively
- Ability to identify compelling value propositions that address customer needs, demonstrating understanding of the Agentforce and Service Cloud technology stack, including customer service, ITSM, and HR service capabilities
- Ability to engage customers clearly and confidently across written, verbal, and presentation formats, using tools such as Slack, Google Slides, and Zoom
- Skill in uncovering customers’ current processes, business objectives, and strategic goals through discovery, use cases, and value hypotheses