Account Director

• The Account Director is responsible for overseeing one or more customers and teams, ensuring the delivery of honest, reliable services with transparency and clarity.
• They act as a strategic partner, offering innovative solutions when technology alone may not meet a customer’s goals. Collaborating closely with internal teams, the Account Director plays a key role in driving both customer and employee success.
• Through proactive leadership, clear communication, and a commitment to excellence, they foster strong relationships that support long-term growth and satisfaction for all stakeholders
• Relationship Management
• Serve as the primary escalation point for customer stakeholders, ensuring swift issue resolution
• Develop and maintain strong, long-term customer relationships that foster trust, advocacy, and sustained business growth
• Participate in customer meetings (weekly, monthly, quarterly) to align on goals and objectives
• Identify and pursue new business opportunities with existing and potential customers
• Service Excellence & Strategic Guidance
• Ensure teams successfully deliver on customer requests and objectives, including reporting, technology updates, and service execution
• Provide strategic guidance on industry best practices to enhance customer operations
• Maintain a deep understanding of life sciences, regulated environments, event planning, and speakers bureau operations to provide expert-level service
• Stay up to date with relevant industry regulations, such as OIG guidelines and the PhRMA Code, ensuring compliance and high-quality service delivery
• Continuously seek ways to improve processes and enhance the overall customer experience
• Team & Operational Management
• Build, mentor, and develop internal teams, fostering professional growth and high performance
• Manage staffing within budget constraints for various customer structures, collaborating with internal teams to ensure appropriate resourcing
• Oversee Statements of Work (SOWs) and ensure project scopes are effectively managed

Benefits

• 2% salary towards personal development
• Cash Health Plan
• 25 days + Public Holidays + 3 day festive break
• Childcare vouchers
• Income protection
• Work anywhere
• Auto Enrolment Pension Scheme
• Life Assurance
• Fitness and wellness reimbursement
• Home internet reimbursement
• Private Medical Insurance

• Prior experience within Life Sciences, Speakers Bureau, and Event Planning
• Demonstrate ability to work in a fast-paced environment, and/or multitask often to meet fluctuating customer/company priorities
• B.S. or B.A. degree or equivalent experience
• Strong working knowledge of Microsoft Office (Excel, Word, PowerPoint)
• Strong analytical and problem-solving skills
• Professional and clear oral and written communication
• 3+ years of personnel development and leadership
• 5+ years of customer service or account management or operations
• A servant leader
• Positive attitude and maintain a “Whatever it Takes” attitude
• A strong customer focus
• Ability to work and thrive in a team atmosphere
• Fundamental knowledge of Veeva Commercial CRM Product Suite including but not limited to Veeva CRM, Veeva Vault, Events Management, and Engage
• Maintain current knowledge of appropriate regulations, e.g., OIG, PhRMA Code
• Familiar with the Life Science industry

• Follow the application process and submit your resume
• If moving to the interview stage, our process is as follows:
• A conversation with the hiring manager
• A personality assessment
• A practical case exercise
• A final conversation with our group’s Senior Leader
• Once all interviews are complete, the manager will be in touch with a final decision