Account Director

• Swayable is looking for a high-performing Director for our emerging Account Management team to lead relationship development, retention, growth, and expansion for our existing roster of clients
• In this role, you will partner with Sales, Client Success, and Revenue Operations to help uncover opportunities and marshal the right resources to meet them
• Build strong relationships with our enterprise and strategic clients, including in person, ensuring the profitability and growth of existing client accounts
• Identify and develop ways to support your clients by bringing the best of Swayable’s products and pushing our product development as needed
• Help win pitches by demonstrating how to solve the client’s problems with your brand background and Swayable’s platform
• Ensure client satisfaction, added value, and continued usage
• Maintain a detailed awareness of relevant market trends affecting accounts, and developments in the wider marketing and advertising industry
• Collaborate closely with the sales team on expansion opportunities within your client portfolio
• Negotiate contracts and fees with marketing and consumer insight stakeholders

Benefits

• Full healthcare coverage with no employee contribution required
• Generous PTO and parental leave
• 401K
• Opportunity to support some of the most important storytelling and social change campaigns in the world
• Commission structure
• Equity options

• 8+ years of experience, ideally at an agency or market research company, in senior client-facing roles
• Comfortable operating in the grey, with a willingness to wear multiple hats and cut through ambiguity in whatever way helps achieve the necessary outcomes
• Experience building trusted relationships with executive marketing leaders, including CMOs and other senior budget holders, and translating complex research into clear, strategic guidance
• Significant experience developing and winning pitches and leading complex projects at enterprise clients
• Proven experience leading commercial conversations and negotiating rates, contracts, and service agreements