Account Director (Client Services)

• Duration: 4-months
• This position offers potential for full-time conversion depending on performance and business needs
• Placement within the range for this position is based on a number of factors, including but not limited to, years of experience, relevant qualifications, skills, local market and budgetary considerations
• Reporting of the role: Group Account Director, Client Services
• As an Account Director, you will work within the Client Services team to oversee and execute brand campaigns in post-sale by delivering best in class client service and account management
• You will be focused on Travel + Beauty clients but could eventually support a large portfolio of brands across a broad range of industries
• 3 best things about the job:
• Collaborating closely with some of the most iconic global brands
• Leading and mentoring a driven team, supporting their growth and development
• Serving as a primary point of contact for clients, offering valuable updates, insights, and strategic recommendations
• Measures of success - in the first few months, you will have:
• Built rapport with direct reports, gaining a clear understanding of how your role fits within the broader team structure. Establish regular meeting cadences to ensure ongoing communication and alignment
• Attended client meetings to answer questions and start understanding their processes, goals, priorities, and expectations for ongoing campaigns
• Reviewed key workflows such as templates, campaign delivery, creator negotiations, reporting/analysis, and pricing/budgeting. Began implementing any process improvements you identified
• Gained proficiency with essential internal tools including our platform, Waves, G-Suite, Slack, revenue recognition policies and documents, and HubSpot, ensuring smooth management of all campaign-related tasks
• Successfully supported new campaigns, including setup, timeline management, negotiation, contracting, content review, and campaign delivery. Collaborated closely with your team, maintaining clear communication both internally and externally while delivering final analysis and reporting
• Oversee campaign execution in its entirety for many campaigns at any time
• Build and foster strong client relationships alongside the Sales lead, managing expectations and sharing updates and next steps
• Manage a team of client service individuals, building trust and a strong team mindset with those who support you on campaign execution
• Take ownership of accounts in post-sale to help drive consistent upsells and repeat business for the sales team
• Support on pitches for key clients and pull indicative creators and provide feedback and knowledge on scope, pricing, etc., where needed
• Achieve and exceed quarterly revenue goals for Gross and Net revenue, and educate your team on the importance of staying within budgets
• Be an expert at budget management, forecast and track project costs and update clients on spendings
• Lead in revenue recognition and delivery of campaigns to keep leadership aware of any swings
• Ability to lead on creating Post Campaign Analysis Reports & Quarterly Business Reviews and presenting to the client
• An exceptional performer and highly organized & effective leader focused on continuously improving client service and delivery for high impact results

Benefits

• Private Healthcare: We’ve got you covered for a range of healthcare needs
• Enhance Parental Leave: We support our people with big life changes
• Employee Assistance Programme (EAP): We provide confidential counselling for our people as well as financial and legal support
• Hybrid Working Model: We understand that your best work doesn’t need to be in our offices. That’s why we offer our people the option to work from home for two days a week
• Enhanced Annual Leave/Paid Time Off: So you can enjoy more time on personal interests and with family
• Flex National Holidays: We have a globally diverse team, so you have the choice of swapping national holidays to align with those that matter to you
• End of Year Closure: Enjoy our gift to you with paid time off at the end of the year, in addition to your annual leave
• Flexible Working: Start and finish times that can be flexed to support you
• Work from Anywhere Policy: Enjoy the freedom to work from where you want
• Dog Friendly Office: Your four-legged friends are always welcome in our office
• Influencer Tenure Programme: We appreciate the loyalty of our people by offering rewards based on the time spent working with us
• Regular Team Socials, Summer & End of Year Parties: To celebrate our success and all the amazing work our people do to achieve these
• Recognition Platform: A space for our people to celebrate each other and award points that can be converted to discounted purchases and experiences
• Learning & Development Budget: Development training to support all of our people to feel confident in their growth at any stage of their career

• Confident leading client calls, presentations, and strategic conversations
• Positive, collaborative, and naturally exudes leadership presence
• Experience negotiating contracts with creators, agents, managers, and/or attorneys
• Experience with revenue recognition systems and processes
• Highly comfortable with spreadsheets, numbers, and data analysis
• Experienced in creator outreach and managing relationships across platforms including TikTok, Meta, YouTube, Pinterest, and Snap
• Proven ability to identify and source creator talent
• 3+ years of management experience
• Experience in delivering post-campaign analysis reports and presentations
• Skilled in reviewing legal agreements with creators and brands, with a clear understanding of usage rights and payment terms
• Experience designing decks and a genuine love for the travel and / or beauty space are both strong bonuses
• Nimble, forward-thinking, and comfortable navigating ambiguity
• Adept at managing multiple campaign responsibilities and projects simultaneously
• 6+ years working in an agency or brand within client services, influencer marketing, advertising, social, media, and/or creative
• Skilled in scoping and planning content calendars based on creator rates and client KPIs
• A general understanding of the travel and beauty marketplace is a plus
• Proven expertise in account management, creator management, measurement, paid media, and working within a revenue organization
• Strong commercial awareness and exceptional organizational, communication, and leadership skills