ServiceNow
Open positions
Principal Customer Success Executive
As a trusted C-Suite / executive level advisor on ServiceNow offerings, the Principal Customer Success Executive (PCSE) owns the post-sale customer relationship, aiming to increase customer satisfaction and drive…
Principal Workflow Architect - Core Business Solutions (HRSD & AI)
The Role This Principal Solution Architect, Core Business Transformation Solutions is a functional and technical expert consulting with customers on implementing a ServiceNow Workflows’ Solutions based on best…
Principal, AI Deployment Strategist, FDE
About the Team ServiceNow's Applied AI Forward Deployed Engineering team is an entrepreneurial, fast-growing, fast-moving function at the center of ServiceNow's shift to AI-native. We sit at the front lines of the most…
Principal Software Engineer - AI Native UX
What you'll do: UX Architecture & Strategy — Define and own the long-term architecture for AI-native user experiences across the platform, making critical build-vs-buy decisions (design systems, agent-to-UI interaction…
Senior Principal Platform Architect - SecOps and IRM
Senior Principal Platform Architect - Secops and IRM experience preferred You will be part of the Customer Outcomes team. Our purpose is to accelerate platform adoption and improve customer outcomes. We do this through…
Principal Customer Success Executive, U.S. Federal
As a trusted C-Suite / senior executive level advisor on ServiceNow offerings, the Principal Customer Success Executive (PCSE) owns the post-sale customer relationship, aiming to increase customer satisfaction and…
Principal Data Platform Software Engineer (Database Operations)
About RaptorDB Operations RaptorDB Operations owns the tooling, and operational excellence that safely deploys, manages, and operates RaptorDB databases across ServiceNow's global data centers and public cloud…
Principal Platform Architect
The Platform Architect is a trusted advisor for enterprise platform strategy and governance. You define platform standards and guide technical decisions to ensure ServiceNow remains healthy, scalable, and aligned to…
Principal Inbound Product Manager - Now Engage
We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven…
Principal Software Engineer - UI
What you get to do in this role: Platform Architecture & Strategy — Define and own the long-term architecture of a server-rendered web component platform that powers AI-native user experiences across the product.…
Principal Software Engineer
The Role As a Principal Engineer in HRSD, you set the technical direction for model-driven capability across the HR domain, the agentic and conversational experiences that interpret employee, manager, and HR agent…
Principal Software Engineer
The Role As a Principal Engineer in HRSD, you set the technical direction for model-driven capability across the HR domain, the agentic and conversational experiences that interpret employee, manager, and HR agent…
Principal Platform Architect
About The Role: The Principal Platform Architect is a trusted advisor for enterprise platform strategy and governance. You define platform standards and guide technical decisions to ensure ServiceNow remains healthy,…
Principal Platform Architect
Job Description About The Role: The Principal Platform Architect is a trusted advisor for enterprise platform strategy and governance. You define platform standards and guide technical decisions to ensure ServiceNow…
Principal Software Engineer - AI Control Tower (AICT)
The Role The AI Control Tower is ServiceNow's central hub for governing every AI model, agent, and dataset across the enterprise. We're building the infrastructure that enterprises will depend on as agentic AI moves…
Senior Principal Inbound Product Manager, CRM Voice AI
About the Team: CRM Voice AI builds autonomous voice agents for customer service that resolve customer interactions end-to-end and drive significant value for the business. We're a team inside ServiceNow's CRM business…
Principal Inbound Product Manager, CRM Voice AI
About the Team: CRM Voice AI builds autonomous voice agents for customer service that resolve customer interactions end-to-end and drive significant value for the business. We're a team inside ServiceNow's CRM business…
Principal Product Manager - WEM Analytics and Planning
ServiceNow’s Service CRM team is transforming customer experience by enabling digitization of customer workflows across the front, middle and back office in a seamless and connected manner. We are enabling our…
Senior Principal Inbound Product Manager, CRM Voice AI
How We Work: We work in pods - small, dedicated teams embedded with a single enterprise customer, building their voice agents from first call to self-sufficiency. A pod owns the full lifecycle: agent shadowing,…
Principal Inbound Product Manager - AI Experience
As Lead Product Manager for Lux, ServiceNow's AI-native experience platform, you will help drive AI strategy for the next generation of enterprise AI first experiences. Lux provides the common platform that brings…